At L’Excellence, we respect your confidentiality and take measures to keep your information safe at all times.

This Privacy Policy explains to you of how L’Excellence Pte Ltd. (“L’Excellence”) as the operator of L’Excellence website at www.lexcellencediamond.com (“Website”); and its subdomains, manages, collects, uses and discloses your Personal Data, which is in accordance to  to the Singapore Personal Data Protection Act (No. 26 of 2012) (“the Act”).

When you visit L’Excellence’s website, our servers will automatically record information that your browser sends whenever you visit a website.

USAGE DATA

This data may include, but is not limited to:

• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our Website
• The pages within the Website which you visit
• The time spent on those pages, items and information searched for on the Website, access times and dates, and other statistics.

PERSONAL DATA

Personal data may include, but is not limited to:

• First name and last name
• Phone number
• Contact Number
• Full address
• Date of Birth
• Gender

INFORMATION COLLECTION AND USE

We collect this information strictly to provide our services to you, and to improve the experiences for you, such as but is not limited to:

• To provide customer support services.
• To inform you of any news regarding L’Excellence.
• To inform you of changes to any policy.
• To monitor the usage of our website.
• To detect and manage any technical issues.
• Administer and operate your account.
• To process your orders.
• To manage promotions, competitions, questionnaires and customer surveys
• Verify your identity.
• For the purposes for which you provided the information (eg. to reserve an item, subscribe to our mailing list).
• For the purpose of compiling data and conducting statistical or demographic analysis.

This information is collected for analysis and evaluation in order to help us improve our website, and the services and products we provide. In addition, any information provided to any customer service personnel or staff of L’Excellence Pte Ltd is always kept confidential.

L’Excellence will never sell or rent your personal identifiable information. We may share anonymous or aggregate information with third parties, including advertisers, investors and partners. Aggregate or anonymous information does not contain any personal data, and therefore its use and disclosure is not subject to the terms of this Privacy Policy.

ACCOUNT INFORMATION

Your account information is password protected for your privacy and security. L’Excellence ensures that all information collected will be safely and securely stored. We protect your personal information by:

• Restricting access to personal information
• Maintaining technology to prevent unauthorised computer access.
• Securely destroying your personal information when it is no longer needed for any legal or business purpose.

L’Excellence does not store your credit card information on our server. Credit card information will be entered directly in a highly secure bank site, or a trusted third party payment portal, PayPal, for approval.

USE OF COOKIES

A cookie is a small piece of information that is placed in your computer when you visit certain websites. Most websites use cookies to enhance your online experience. L’Excellence uses cookies in some parts of our website to store user preferences and record session information. This may also be used to help personalise services on our website. You can adjust settings on your browser so that you will be notified when you receive a cookie. Should you wish to disable the cookies associated with these technologies, you may do so by changing the settings on your browser.

CONSENT

When you provide personal information to perform an action on the website (e.g. to subscribe to our mailing list) or to complete a purchase transaction, verify your credit card information, arrange for delivery, or return a purchase, we imply that you consent to our collecting it and using it for specific reasons. If you would like to withdraw your consent, please email contact@lexcellencediamond.com.

Please note that if you withdraw your consent for a limited purpose, such as for marketing or a specific type of marketing, we may still contact you or use your information for other purposes for which you have not withdrawn your consent and such personal data may still be shared, as permitted under PDPA and other applicable laws. If you do not wish to receive any further information from L’Excellence regarding our promotions, events and offers via email, you may unsubscribe from our mailing list with the link provided in our email correspondences.

POLICY CHANGES

L’Excellence reserves the right to modify and change the Privacy Policy at any time on our website. If any substantial changes are made to the way we use your personal identifiable information, you will be given notice. Subject to your rights at law, you agree that your continued use of www.lexcellencediamond.com and services after such amendments will establish your acceptance of and agreement to be bound by the revised policy.

This Privacy Policy and your use of this website shall be governed in all respects by the laws of Singapore.

CONTACT US

Should you have any queries regarding this Privacy Policy, please contact us by sending an email to contact@lexcellencediamond.com.